Terms, Conditions and Shipping

Payment  

We accept Paypal, Amazon Simple Pay, Amazon Checkout, postal money orders, bank transfers, bank checks, and cash in person.

All terrariums are individually hand made.  Custom terrariums, made with the customer's dimensions, are nonrefundable.  All payments are non-refundable.  Payments can be transferred to other sizes of terrariums.  

Custom terrariums are completed on a first come, first served basis.  Depending on our show schedule and current load, these may take up to 6-10 weeks to complete.  We try our best to complete all orders as fast as we can.  Any modifications to your order will delay the speed at which we complete them.   

Shipping  

 

Individual terrariums can be shipped through Fedex ground up to sizes no larger than 22" x 17" x 24" for a low rate.  Anything larger will have a $55.00 oversized charge in additional to shipping.  Terrariums requiring a box size of 28 x 22 x 30 have a box fee of $10.00.  Terrariums requiring a box larger than that size have a box fee of $15.00.  

Pallet quantity orders require crating, this includes 1" styrofoam lining and a 1/2" wooden skin.  Individual crated terrariums are $75.00 and multiple cages on a pallet are $125.00, this ensures our insurance through the transportation company is fully covered in case of damage during transport.  Crated terrariums must have the delivery company's acknowledgement of the any damage upon delivery, so open your crates in front of the driver.  Again, this is to ensure the insurance is covered by the transport company.  Shipping for individual terrariums will be done through busfreighter.com as it is a flat rate shipping service through Greyhound.  All pallet quantities will be shipped through our freight forwarding company, Pathmark Transportation, unless you have a preferred shipping company or an account you would like to use.

 

Local pick, Delivery, Show Pick Up.  

Local pick up is allowed at our convenience.  Local delivery for orders is possible with a charge of $1.00 per mile to your location.  We can also deliver to shows we are attending.  Depending on the size of the terrarium(s), we may include a delivery charge.  

Breakage 

In the unfortunate event of breakage, all damaged terrariums must be photographed.  All damaged terrariums will be automatically replaced as long as insurance is invoked.  Once the insurance is settled, the replacement terrarium will be shipped at the cost of the customer.  

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