Terms, Conditions and Shipping

Payment

Custom Glass Terrariums (CGT) accepts Paypal, Amazon Simple Pay, Amazon Checkout, postal money orders, bank transfers, bank checks, credit cards by telephone or cash in person. Payment must be paid in full at the time the order is placed, unless specified otherwise in writing. All payments are non-refundable.

Ordering

All terrariums are individually hand made. Custom terrariums will be made with the Customer’s dimensions and must be provided to CGT in writing at the time the order is placed. Payments can be transferred to other sizes of terrariums so long as manufacturing has not begun on custom orders. Custom terrariums are completed on a first-come, first-served basis. Depending on our show schedule and current load, these might take up to 10 weeks to completer, and CGT will communicate with the customer on an estimated completion date. Any modifications made by the Customer after the order is placed could delay the completion date. CGT will not modify orders once manufacturing has begun.

Shipping

Payment for shipping is the customer’s responsibility and must be paid prior to CGT packages and ships the completed order. Individual terrariums can be shipped through FedEx Ground up to sizes no larger than 22” x 17” x 24” for a competitive rate. Anything larger will have a $55 oversized charge in addition to normal shipping rates. Terrariums requiring a box size up to 28” x 22” x 30” will have a box fee of $10, and anything larger than that will have a $15 box fee.

Shipping for individual terrariums too large for FedEx Ground will be done through Greyhound GPX. All pallet quantities or terrariums larger than 45” x 17” x 24” when boxed will be shipped through the freight forwarding company, PLS Transportation (phone #: 214-295-7430), unless the Customer has a preferred shipping company.

Pallet quantity orders require crating, which includes 1” Styrofoam lining and a ½” wooden skin. Individually crated terrariums are $75 additional and multiple cages on a pallet are $125 additional. This ensures CGT insurance through the transportation company is fully covered in case of damage during transport. Crated terrariums must have the delivery company’s acknowledgement of any damage upon delivery, so the Customer must open crates in front of the driver when the delivery is made. This is to ensure the insurance is covered by the transport company in the event of damage.

Personal delivery by CGT to the Customer’s address will be available if a delivery run is scheduled. Delivery will be scheduled at the convenience of CGT and is subject to change depending on changes in schedule, weather conditions and vehicle maintenance needs. All terrarium orders that are invoiced as personal delivery are not refundable due to non-delivery in the event CGT must reschedule delivery based on the collective orders changing dates for delivery. Truck line shipping will be available should CGT’s schedule change. The amount paid for personal delivery will be applied to shipping and any difference in price will be paid by customer.

Local Pick Up, Delivery and Show Pick UP

Local pick up at the CGT facility in Winthrop, Maine is possible and must be discussed at the time the order is placed. Local delivery within 2 hours of our facility for orders is possible with a charge of $1 per mile from the CGT facility to the Customer’s location. We can also deliver to shows we are scheduled to attend. Depending on the size of the terrarium(s), we may include a delivery charge. These delivery options must be agreed to by the Customer and CGT at the time the order is placed.

Breakage

In the unfortunate event of breakage, all damaged terrariums must be photographed with the images being sent to CGT. All damaged terrariums will be automatically replaced as long as insurance is invoked. Once the insurance is settled the replacement terrarium will be shipped at the cost of the customer.

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